FAQ

Accessing NC LIVE

  • Do I have to be at a library to use NC LIVE?

    Do I have to be at a library to use NC LIVE? 

    Nope! You can access NC LIVE resources from home, your business, or anywhere else as long as you have the right credentials for your library. When you try to access a resource, you will be prompted to select the library you use, and the type of information you need to log in, such as:

    Student/faculty/staff credentials
    A library card number
    An NC LIVE password

    Contact your library for more information about accessing NC LIVE.

  • How do I access NC LIVE resources?

    All North Carolinians can access NC LIVE resources with their local library card or institutional credentials. 

    Eligible communities:
    Public Libraries
    Community Colleges
    Independent Colleges or Universities
    UNC System 

    To log in, select your local library and enter your library card number or institutional credentials (student ID number, email address etc.). If you are having difficulty, please see the “I can’t log in to NC LIVE” FAQ below. 

Troubleshooting

  • I clicked on an article in my search results but the article didn't come up. It says the article can't be found.

    NC LIVE uses a tool called Summon that searches numerous databases at once. The downside of this far-reaching search is that sometimes there is a problem connecting to the article you want. For example, search data may not perfectly match article data. Or the article moved or became unavailable, and the search index isn't caught up yet (the same as doing a Google search and finding that the link goes to a site that's been taken offline).

    You can usually still find the article if you search the database directly. Take a look at our Search Troubleshooting page for more help.

  • I think I have the correct password or library card number but it isn't working. What's the problem?

    I think I have the correct password or library card number, but it isn't working. What's the problem?

    Make sure you've selected the academic or public library system you usually use. Use the "Change my library" link to change if you need to. Be sure to carefully check the name of the library--many NC LIVE libraries have similar names (e.g., "Albemarle Regional Library" vs. "East Albemarle Regional Library"). If you don't see your library branch name, look for your county or regional library name, or your college/university name.

    Academic library users usually* need to enter student credentials.
    Public library users usually* need to enter a library card number.
    *Some libraries use a special NC LIVE password. The passwords change every summer, so check with your local library to verify that you are using the correct password.

    If you are still having difficulty, please contact the staff at your local library to get more information on how your library accesses NC LIVE.
     

  • I'm trying to play a video in Films on Demand or Just for Kids but it's not working. What's the problem?

    Infobase offers troubleshooting tips in their Support Center.

    Still having issues? Contact the NC LIVE Help Desk for troubleshooting assistance!

For Library Staff

  • I'm having trouble with the NC LIVE website or accessing resources.

    If you are experiencing difficulties using the NC LIVE website or accessing resources, it may be helpful to check your IP and your browser's JavaScript and cookie settings.

    JavaScript is not required to use the NC LIVE website, but provides a few additional usability enhancements. Some of our resources require JavaScript. Cookies are required to validate your login unless you are on a library computer.

  • Where can I find a list of NC LIVE resources searchable in Summon?

    You can find an Excel Spreadsheet of all NC LIVE databases and their status in Summon on the NC LIVE Title Lists page. Look for the file at the top of the page called: "NC LIVE Databases A to Z List."

    What resources are included in the "NC LIVE Catalog" in Summon and EDS?

    • ABC-CLIO
    • Chadwyck-Healey Poetry Collections
    • Ebooks on EBSCOhost
    • Hoopla ebooks and audiobooks 
    • Just for Kids Streaming Collection (coming soon)
    • LearningExpress Library and PrepSTEP Academic 
    • NC LIVE HomeGrown Ebooks Collection
  • Which NC LIVE resources require the creation of a personal account in order to use the resource?

    The following NC LIVE resources require the creation of a personal account:

    • hoopla
    • LearningExpress Library and PrepSTEP Academic

    The following NC LIVE resources recommend personal accounts for the optimal use of the resource, but they are not required:

    • Ebook Central Academic and Public Library Complete
    • eBooks on EBSCOhost
    • HomeGrown Ebooks Collection (BiblioBoard Platform)
    • Transparent Language
  • Where can I get materials to promote NC LIVE at my library?

    You can find materials to promote NC LIVE on the Shared Promotional and Instructional Materials Guide.

  • What resources have custom URLs in Summon Admin?

    • Ebook Central Academic Complete
    • Ebook Central Public Library Complete
    • Films on Demand
    • Gale Ebooks
    • Gale Literature Resource Center
    • Gale in Context: Biography
  • I want to create an admin account for a specific NC LIVE resource.

    Libraries can obtain institutional-level administrative accounts from the following vendors.

Ebooks

  • Are NC LIVE ebooks downloadable?

    Yes! Many of NC LIVE’s ebooks are downloadable.  You can find these downloadable titles by searching or browsing within the following ebooks collections. Downloadable titles are marked with a special link or icon.

    To download an Ebook Central ebook on an Apple or Android device, you'll need to use Adobe Digital Editions and create an Adobe ID

  • Are there limits to how many users can view or download the same ebook at the same time?

    Most NC LIVE ebooks have no holds and no simultaneous user limits, but a few collections do have limitations.

    Collection Usage limits
    ABC-CLIO E-book Collection Unlimited users
    Credo Reference - Complete Core Unlimited users
    Ebook Central Academic and Public Library Complete Unlimited users
    Ebook Central Permanent Collection (formerly MyiLibrary) Maximum of three users per title for viewing and downloading
    eBooks on EBSCOhost One user per copy; many titles have multiple copies (usage limits = concurrent user level)
    Gale Ebooks Unlimited users
    HomeGrown Ebooks Collection Unlimited users
    hoopla ebooks One user per copy; many titles have multiple copies
    Open Library One user at a time for every title
    SIRS Discoverer Unlimited users

     

  • How do I read or download an ebook from the HomeGrown Ebook Collection?

    Titles in the HomeGrown Ebook Collection are always available to any library user--with no waiting and no limits. That means there is no need for a holds list, checkout limits, or returns.

    For the best experience, NC LIVE recommends accessing the HomeGrown Ebook Collection using the latest version of Google Chrome or Safari. These browsers are both available as a free download. You can still access the collection in other browsers, but you may encounter technical issues.

    Reading a book in your browser is easy, and you don't even need to create an account. Simply select the book you would like to read and click on "Read" from the menu beside the book cover. On your computer, you can turn the pages by clicking on the arrows in the upper right corner. On a touchscreen device, simply swipe to turn the page.

    If you have an iPad, Kindle Fire, or an Android tablet, you can download a title to read it offline. The BiblioBoard Library app is available for iPad®, Kindle Fire HD®, Nexus tablets® and Galaxy Tab® (4.0+) mobile devices.

    Note: You must create an account on the BiblioBoard website first before logging into the app. Follow the instructions below:

    Step 1: Visit the BiblioBoard website using the HomeGrown Ebook Collection link.
    Step 2: Click on the "Menu" link in the upper-left corner.
    Step 3: Click "Don't have a profile? Create Yours Now!" and create your own user account. (After filling in a username and password, you will be shown "Your Libraries." You should see your library's name listed with a checkmark next to it. Scroll down and click "Done.")
    Step 4: Scroll down to the bottom of the page to the footer, and find the section labeled "We have an app for this!"
    Step 5: Download the Biblioboard Library app from the Apple, Google Play, or Amazon app store and login using the account information created in step 3.

     

  • Does NC LIVE offer ebooks that are compatible with the Kindle?

    NC LIVE ebooks are not fully supported for download on Kindle devices, although some ebook collections offer unprotected PDFs that can be downloaded to a Kindle, such as Gale Ebooks.

    If you have a Kindle Fire, you can read NC LIVE ebooks in the browser while connected to Wi-Fi.

    In eBooks on EBSCOhost, you can send up to 60 pages of an ebook in PDF format to your Kindle device. See these links for instructions:

    How can I print or save EBSCO ebook pages as a PDF?

    How can I send saved EBSCO ebook pages in PDF format to my Kindle device?

    Your library may have ebook titles available for downloading to a Kindle, through a vendor such as OverDrive. Contact your local library to see what Kindle-compatible ebooks may be available.

    You can also find free, downloadable titles for your Kindle from Project Gutenberg.

     

Videos

  • How do I watch Films on Demand videos on my smart TV or mobile device?

    1. Search for "Films on Demand" in the Google Play or App store.

    2. Download the app onto your mobile device/ smart TV.

    3. Open the app and log in with your personal account or your library's generic account. If you need your library's generic account information, please contact the NC LIVE Help Desk. Logging in with a personal account allows you to create playlists and favorites.

    More detailed instructions are available on the Films on Demand Support page.

    Detailed instructions for Apple devices.

    Detailed instructions for Android devices

  • I'm trying to play a video in Films on Demand or Just for Kids but it's not working. What's the problem?

    Infobase offers troubleshooting tips in their Support Center.

    Still having issues? Contact the NC LIVE Help Desk for troubleshooting assistance!

  • Do libraries and schools have public performance rights for Films on Demand and the NC LIVE Video Collection?

    Yes! Public performance rights are included with the Films on Demand subscription and for NC LIVE's owned videos in the NC LIVE Video Collection.

    These videos can be exhibited in class, in the library, or remotely to students, faculty, patrons, and community members, provided the library or any other exhibitor does not charge an admission fee or derive monetary gain.

     

NC LIVE Resources

  • How do I watch Films on Demand videos on my smart TV or mobile device?

    1. Search for "Films on Demand" in the Google Play or App store.

    2. Download the app onto your mobile device/ smart TV.

    3. Open the app and log in with your personal account or your library's generic account. If you need your library's generic account information, please contact the NC LIVE Help Desk. Logging in with a personal account allows you to create playlists and favorites.

    More detailed instructions are available on the Films on Demand Support page.

    Detailed instructions for Apple devices.

    Detailed instructions for Android devices

  • How do I read or download an ebook from the HomeGrown Ebook Collection?

    Titles in the HomeGrown Ebook Collection are always available to any library user--with no waiting and no limits. That means there is no need for a holds list, checkout limits, or returns.

    For the best experience, NC LIVE recommends accessing the HomeGrown Ebook Collection using the latest version of Google Chrome or Safari. These browsers are both available as a free download. You can still access the collection in other browsers, but you may encounter technical issues.

    Reading a book in your browser is easy, and you don't even need to create an account. Simply select the book you would like to read and click on "Read" from the menu beside the book cover. On your computer, you can turn the pages by clicking on the arrows in the upper right corner. On a touchscreen device, simply swipe to turn the page.

    If you have an iPad, Kindle Fire, or an Android tablet, you can download a title to read it offline. The BiblioBoard Library app is available for iPad®, Kindle Fire HD®, Nexus tablets® and Galaxy Tab® (4.0+) mobile devices.

    Note: You must create an account on the BiblioBoard website first before logging into the app. Follow the instructions below:

    Step 1: Visit the BiblioBoard website using the HomeGrown Ebook Collection link.
    Step 2: Click on the "Menu" link in the upper-left corner.
    Step 3: Click "Don't have a profile? Create Yours Now!" and create your own user account. (After filling in a username and password, you will be shown "Your Libraries." You should see your library's name listed with a checkmark next to it. Scroll down and click "Done.")
    Step 4: Scroll down to the bottom of the page to the footer, and find the section labeled "We have an app for this!"
    Step 5: Download the Biblioboard Library app from the Apple, Google Play, or Amazon app store and login using the account information created in step 3.

     

  • hoopla is asking me for a username and password. Why do I need an account?

    hoopla requires individual user accounts in order to access the content, even from within the library building.

    Steps for User Registration- If you don't already have a hoopla account-
    1) Users will need to register for an account before accessing NC LIVE content on hoopla.
    2) Enter an email address.
    3) Select library as “NC LIVE”.
    4) Enter your library card number and add "NC" at the end, for example "2000385723NC".

    Steps for User Registration- If you are a student- 
    1) Visit hoopladigital.com or open the app.
    2) Register with your student email address.
    3) Choose NC LIVE as your library.
    4) Enter any number you like in the library card space.

    Steps for User Registration- If you already have an account with your library-
    1) Visit hoopladigital.com or open the app.
    2) Log in with your existing email address.
    3) Click on settings.
    4) Choose NC LIVE as your library.
    5) Enter your library card number and add "NC" at the end, for example "2000385723NC".

  • LearningExpress Library and PrepSTEP keep asking me for a username and password. Why do I need an account?

    LearningExpress Library Complete and PrepSTEP Academic require individual user accounts; the first screen you will see when you access this resource asks for a username and password, even from within the library building. It is easy to create your own account with just an email address and password.

    Learning Express Library is an interactive career and test prep resource that provides you with instant online test scoring, records your customized analysis of your strengths and weaknesses, and makes personalized recommendations. If you do not finish the test in the allotted time, you have 30 days to complete the tests. All of your answers are saved in "My Account," which ensures complete privacy.

     

  • Which resources have mobile apps?

    The following resources have mobile apps:

    • Data-Axle Reference Solutions
    • Ebooks on EBSCOhost
    • Films on Demand Video collections
    • Gale Resources (Gale Ebooks, Gale in Context: Biography, Gale Literature Resource Center)
    • Homegrown Ebooks Collection
    • Hoopla
    • LearningExpress Library and PrepSTEP
    • Transparent Language Online

    More details and setup instructions can be found here: https://www.nclive.org/librarystaff/discovery-tools 

  • How do I install the Transparent Language mobile app?

    The Transparent Language mobile app must be downloaded from the Google Play Store or Apple App Store. Before using the mobile app, users need to create a username and password on the Transparent Language website. Users do not need to be in the library to do this. Once they create an account on the website, they can use those same login credentials to authenticate the mobile app. (It should be noted that users are not required to use the mobile app on their device and can also use the program though a web browser.)